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RESERVATION, CANCELLATION & REFUND POLICIES

With our reservation, cancellation, and refund policies, we strive to provide you with confidence and security when booking with us. Below, we provide you with key information:

● Policies may vary depending on the rate type and selected dates at the time of booking.
● No refunds are provided for NO SHOWs, late arrivals, or early checkouts.
● Changes to the reservation are subject to availability and may involve rate adjustments.

We invite you to review our policies thoroughly to make informed decisions.

TOTAL PROTECTION INSURANCE

Protect Your Investment: Safeguard Your Trip with Our Free Direct Booking Insurance for Pandemic Situations

Given the impact and uncertainty caused by global pandemics, including the COVID-19 crisis, we want to ensure that your peace of mind is our priority. That's why we have created "Total Protection," an exclusive free insurance for DIRECT bookings specifically designed for these turbulent times.
With "Total Protection INSURANCE," all reservations made directly with us automatically include an additional benefit at no extra cost. What does this mean for you? We guarantee that, regardless of the circumstances, you will be covered and protected against any pandemic-related eventualities.
Our commitment is to provide you with a stress-free experience, allowing you to plan your travels with utmost confidence. No matter what happens, we will be by your side, offering security and flexibility every step of the way.
IMPORTANT:● This insurance applies exclusively to reservations made through our website, WhatsApp, phone calls, emails, or our social media channels and benefits all guests who choose to book directly with us.● It is specifically applicable to circumstances related to globally declared pandemics.● The credit option provides an alternative solution for future stays. No refunds will be issued under this insurance.
1. Credit Option:If, due to a globally declared pandemic, any member of your booking group is unable to join us, we offer the option to receive a credit for the total amount paid for the reservation.The credit can be used for a future stay and is valid for up to 1 year from the original reservation date.
2. Requirements for the Credit Option:To be eligible for the credit option, a member of your booking group must be directly affected by a globally declared pandemic, which prevents them from traveling.Documentation such as official travel advisories or medical certificates may be required to validate the circumstances.
3. Reservation Modifications:If you need to modify your reservation due to a global pandemic, please contact our reservations team as soon as possible, who will attend to your request urgently, subject to availability and potential rate differences based on selected dates.
4. Contact Information:For any inquiries or to request the credit option under this INSURANCE, please contact our reservations team directly by writing to us on WhatsApp: +507 6479-9595 or by email: moc.seitreporpnaecoisadep%40savreser.

NON REFUNDABLE

To secure your reservation, a credit card is necessary. As part of our guarantee protocol, if you choose to use a debit or credit card during check-in, an amount equivalent to the estimated total, including any additional costs until the departure date, may be temporarily held in your account. Please be aware that this hold may not be released until 72 hours after the departure date or possibly longer, depending on your card provider's policies.

1. Prepayment:
To secure your reservation, full payment of the total cost of your stay is required at the time of booking.

2. Cancellation and Changes:
● This reservation cannot be canceled, modified, or refunded under any circumstances.
● In the event of a no-show or changes to your reservation, a charge equivalent to 100% of the total cost of your stay will be applied to your credit card.

3. Date Flexibility:
● Please note that this rate does not allow changes to the date of your stay.
● The payment made for this reservation is non-refundable under any circumstances.

4. Credit Card Verification:
Upon check-in, the presentation of the credit card used for payment will be requested for verification purposes.

SEMI FLEXIBLE

To secure your reservation, a credit card is necessary. As part of our guarantee protocol, if you choose to use a debit or credit card during check-in, an amount equivalent to the estimated total, including any additional costs until the departure date, may be temporarily held in your account. Please be aware that this hold may not be released until 72 hours after the departure date or possibly longer, depending on your card provider's policies.

1. Prepayment: To guarantee your reservation, a deposit equivalent to 50% or US$100, whichever is greater, is required at the time of booking. This deposit will be charged to the provided credit card during the reservation process.
2. Date flexibility: We offer flexibility to modify your reservation with at least 7 days' notice. Additionally, you can change the dates and utilize your reservation on an alternative date up to 6 months after the original check-in, subject to availability and prevailing rates. The remaining payment will be collected on the day of the new check-in.
3. Cancellation and changes: If you need to cancel or make modifications to your reservation within 7 days prior to the arrival date, the remaining payment will be charged on the original check-in day. However, your reservation will not be lost, and you will have the option to reschedule your stay for an alternative date up to 6 months after the original check-in, subject to availability and prevailing rates.
4. No show: In the event of a no-show without prior notice, you will forfeit the deposit charged to the credit card during the reservation process.
5. HOLIDAYS: Does not apply during holidays, where the non-refundable policy is the only one that applies.

FLEXIBLE

To secure your reservation, a credit card is necessary. As part of our guarantee protocol, if you choose to use a debit or credit card during check-in, an amount equivalent to the estimated total, including any additional costs until the departure date, may be temporarily held in your account. Please be aware that this hold may not be released until 72 hours after the departure date or possibly longer, depending on your card provider's policies.

1. Prepayment-free Reservations:● No advance payment is required to secure your reservation.● Payment will be made directly at the hotel upon check-in.
2. NO SHOW or Cancellation:In case of cancellation or a no-show without prior notice, a charge equivalent to the first night's rate will be applied to the credit card provided during the booking process.
3. Date Flexibility:● If you need to modify your reservation, you have the option to reschedule within 6 months from the original booking, subject to availability. To proceed with the changes, please ensure you notify us at least one day in advance of the original check-in date.● Please note that this flexibility does not apply during holidays, where the non-refundable policy is the only one that applies.

VILLA´S CANCELLATION POLICY

The Initial deposit equal to 50% of the Vacation Rental contract amount is required to confirm the reservation. If the guest reservation is cancelled less than Ninety (90) days of the check-in date, 50% of the initial deposit is nonrefundable (25% of total reservation cost). The full amount of the rental charge is due sixty (60) days prior to the check in date except on Holiday reservations wherein the full payment is due on October 1. No refunds will be given once this final payment is made. Acceptable forms of payment are in US Dollars via bank transfer. Holiday Reservations: The Christmas & New Year Holiday period are non-refundable after August 1.
A 90-day written advance notice of cancellation is required for full refund of deposit less (1) night rate plus applicable fees. Cancellations less than 90 days from reservation check in date result in forfeiture of any Rental Amounts .
December/ January Time Periods are non-refundable after August 1. The reservation may be subject to cancellation (and the Cancellation Fee shall apply) if any required payments from renter noted above are not made by rental payment date noted above. There will be no refunds for unused nights, late arrival or early departure. Late departure and extra nights may be available for an extra charge.

TRAVEL INSURANCE

We highly recommend that you purchase travel insurance. It is essential to protect yourself in case of any unexpected changes or cancellations to your travel plans. If you are interested in purchasing travel insurance, please click here to obtain a quote, review the details, or make a purchase. We specifically recommend and collaborate with Squaremouth, a reputable provider in the industry. 
For further information, we encourage you to contact their award-winning customer service team at 1-800-240-0369. They are available from 8 AM to 10 PM ET daily. 
Please consult your trusted travel agent or insurance broker to discuss the best travel insurance options available to you.