With our reservation, cancellation, and refund policies, we strive to provide you with confidence and security when booking with us. Below, we provide you with key information:

● Policies may vary depending on the rate type and selected dates at the time of booking.
● No refunds are provided for NO SHOWs, late arrivals, or early checkouts.
● Changes to the reservation are subject to availability and may involve rate adjustments.

We invite you to review our policies thoroughly to make informed decisions.

Given the impact and uncertainty caused by global pandemics, including the COVID-19 crisis, we want to ensure that your peace of mind is our priority. That's why we have created "Total Protection," an exclusive free insurance for DIRECT bookings specifically designed for these turbulent times.
With "Total Protection INSURANCE," all reservations made directly with us automatically include an additional benefit at no extra cost. What does this mean for you? We guarantee that, regardless of the circumstances, you will be covered and protected against any pandemic-related eventualities.
Our commitment is to provide you with a stress-free experience, allowing you to plan your travels with utmost confidence. No matter what happens, we will be by your side, offering security and flexibility every step of the way.
IMPORTANT:● This insurance applies exclusively to reservations made through our website, WhatsApp, phone calls, emails, or our social media channels and benefits all guests who choose to book directly with us.● It is specifically applicable to circumstances related to globally declared pandemics.● The credit option provides an alternative solution for future stays. No refunds will be issued under this insurance.
1. Credit Option:If, due to a globally declared pandemic, any member of your booking group is unable to join us, we offer the option to receive a credit for the total amount paid for the reservation.The credit can be used for a future stay and is valid for up to 1 year from the original reservation date.
2. Requirements for the Credit Option:To be eligible for the credit option, a member of your booking group must be directly affected by a globally declared pandemic, which prevents them from traveling.Documentation such as official travel advisories or medical certificates may be required to validate the circumstances.
3. Reservation Modifications:If you need to modify your reservation due to a global pandemic, please contact our reservations team as soon as possible, who will attend to your request urgently, subject to availability and potential rate differences based on selected dates.
4. Contact Information:For any inquiries or to request the credit option under this INSURANCE, please contact our reservations team directly by writing to us on WhatsApp: +507 6479-9595 or by email: moc.seitreporpnaecoisadep%40savreser.